Check back regularly to see more patron comments and responses from our Management team.

All comments from September 2018

All comments are shown as written.


“I hope you can have a Canadian Citizenship Class for free/videos that I can borrow. Thank You”

"I would like to have a class to prepare to take the class for Canadian citizenship to help us more explain specially about governments."

Thank you so much for your feedback. We did have a group in the past but it was not well attended. We will revisit the idea as a team while planning future programs.

“Program registration dates and times seem to be constantly changing. In the summer one could register for a program in advance but now for the fall you cannot until Oct 1st for a program. It is unfair when you allow people to book 4 spots in advance on Oct 1st and they don’t show others are just locked out. Not fair. Registration should be one week in advance for a program in the next month.”

Thank you for your feedback. Registration is something our department is working on. We are trying to come up with an online process and work on a more date specific registration for all. We are hoping to have something in place soon. 

"The Man Who Shot Liberty Valance-DVD"

Thank you for your suggestion. The title is now on order in our catalogue and available for hold requests to be placed.

"The computers and toys distract from the books.  Canmore Library has cushions and teddy bears so that you can sit with your kids and read.  My son spends his time whining about the iPads and cars here.  I have to leave to read and honestly it’s stressful and I don’t like coming. In Canmore we went and read daily.

 I have to say I am slightly disappointed to see Ipads in the library.  We have thoroughly enjoyed visiting the library for the last 4.5 years – as a place to read and enjoy some quiet time.  I feel that if the iPads need to be part of the library they could maybe be signed out or in a separate room.  It is much too distracting to have iPads and computers in a library. 

Time limit for iPads."

Thank you for your feedback regarding our new Krayon Kiosk Ipad Station and our stand- alone computers in the Children's Library.  We have created a "Technology" area to the left in the Children's Library including this iPad station and 4 stand alone computers.  A big thank you to Cenovus the generous donation of the Krayon Kiosks.  The iPad station is very popular and at patron request we have also posted signage encouraging turn taking while using the iPads.  Many children in our community enjoy the access to technology provided here at the Library, as all children do not have access to these types of technologies at home.  We at the WBRL strive to provide engaging activities and equitable access for all children, reaching a variety of learning styles through our programs, educational toys, technology, books and other resources.  The space at the back of the Children’s Library has soft seating, rugs and a selection of board books and read aloud selections that are perfect for reading to your child.  

"Be able to rent boardgames"

Thank you for your suggestion.  Did you know that we have a selection of board games which patrons can use for free in the library?  The first floor has a wide selection of games and puzzles appropriate for younger children and the second floor has a selection of games appropriate for teens and adults.  Please visit either one of our Reference Desks to sign out one of these games during your next visit to the Library.

We also have a number of thematic “Fun Boxes” which are available to borrow using your WBRL Library Membership.  These Fun Boxes have been created for children of all ages and include books, games and activities.  For more information regarding Fun Boxes please stop by the Reference Desk to view the Fun Box binder or give the Main Floor Reference Desk (780-743-7804) a call.

"Came in today with my class.  The Library staff was so helpful!  Thank you. Amy Wedlock, LINC Instructor, Keyano College"

Thank you for taking the time to let us know that you and your class enjoyed visiting the Wood Buffalo Regional Library.  We strive to make each patron’s visit special and productive!  Please come back and visit us often.

"Just a quick note about the School Services team. So nice to have a teacher running things who "gets" the needs of a classroom teacher! Amanda got my classroom book order pronto! Will definitely be using this service and sharing with the teachers at my school. Thanks Library ladies!"

Thank you for your kind comment about our School Services team! We think they're pretty awesome too and are happy that you will spreading the word to other teachers as well.